Tomball Chrysler Dodge Ram Jeep

This is a sleezy company. It is a bunch of bait and switch. Do not go here. Run dont walk away

Warning: Do not buy from this dealer or any associated dealership... I own a successful landscape company in the Houston area and buy several new vehicles (trucks) a year. I have purchased many ford's and chevy's over my 25 years in business, but heard on the radio and verified on their website some great prices advertised at Tomball dodge so I figured why not try a different product for a change. I emailed them first to make sure there was not a misprint on the price or some other trick some dealers use to get people into their dealership (Bait and Switch). They emailed me back stating the price I seen is the price I would pay, BUT here is the catch... The email was not signed and did give a contact name. So I went to the dealer and explained to the salesperson who greeted us... all of the above. He started claiming some of the discounts I do not qualify for and such. I explained that I do qualify for all the bonus and end of year discounts because the only disclaimer to these were you needed to live in Texas. Salesperson was courteous, but I am not at all used to having to negotiate over an already settled advertised sales price - especially after getting an email as back-up to the advertised price so I promptly walked out. I would not recommend this dealer to anyone and I am writing this review as a warning to people that are not as well versed in buying cars as I am ... to stay away from this dealer. If they tried to scam me, then the average buyer has no chance at receiving a fair deal at this car dealer. I tried to leave a review on Yelp and the dealers own website, as well ; but they must have some sort of software that blocked me from being able to post so I hope this review will get to be read and be helpful to other people looking to buy a vehicle.

An overview of what has transpired is herein: I took my Dodge Ram 3500 in for A/C repair service - basically replacing the HVAC housing/Recirculation door (I had previously bought the part) Ray advised that they had no problem using that part I bought to fix the one broken and frankly, Ray was very good throughout the process - He later called me advising that the mechanic stated that the actuators were needing to be replaced - he quoted me price to which I agreed. And actually my vehicle was ready for pick-up sooner than I had thought. That afternoon I headed over to Tomball Dodge to pick up my vehicle, spoke with Ray, paid the charges, and drove off. No sooner than I leave the driveway - there is no air coming out of the Vents. I was forced to make the turnaround on 249 Highway circling around and coming back to Tomball Dodge in less than 8 miles. I spoke with Ray advising that the A/C is not blowing out - he went and got the Mechanic who looked at it and stated "right away" that the evaporator is bad. I questioned him and advising why this was not checked or cleaned when he was already under the dash and can clearly can see the evaporator. He did not respond and walked away. This cost me $1372.00 Ray was generous enough to arrange a vehicle for me that afternoon as my ride had already left. My truck was kept overnight again with an Evaporator charge of $359.76 and another $800.00 labor charge totaling $1250.00. Upon picking up my vehicle I paid the charges and advised Ray, though he was courteous that I would be contacting General Management to discuss this situation. The old evaporator was given to me and left in my truck for my inspection and by the looks of it - I cannot understand whatsoever why this mechanic would not have "requested" that this be changed in the initial service - And he clearly told me prior to walking away that they could not be cleaned. Lastly after reviewing my receipts - I do not recall wherein I was advised of or asked for a "Complete Flush and Refill of the cooling system including heater core and block" - I have been aware of this situation with my a/c for awhile however, my job sending me out of town, I have attempted to maintain the simple things and this had just been performed by myself 4 weeks ago - so I don't understand why I was charged for this and without consent - as well as the mess left behind under the hood of coolant spots everywhere. I am extremely disappointed in the service I have been afforded in this matter - especially with your mechanic walking away from any explanation whatsoever, and I believe he did so because I am a mechanic and am very aware of the process in this regard. I simply do not have time to do my own work because of how busy I am and simply did not want to take the dash apart myself. I trusted your establishment in providing service according to the gracious discussions with Ray, and therefore, I trusted him and that everything would be taken care of. I had also previously spoken to Ray about bringing my truck back in tomorrow (this week) to deal with the cruise control issue - It had previously been recalled - fixed and is not working again. He and I discussed this issue at length as well the purchase of a new 2018 Dodge Ram that I have been thinking about - I had my hopes on the EcoDiesel - and given Ray's courtesy I had thought I found a dealership that I could trust to deliver a good deal. However, given the circumstances now I am not sure that I want to deal with your establishment any longer. I have attempted to call several times this morning to no avail which to say is very disappointing but not surprising. Needless to say I will NOT be recommending Tomball Dodge to anyone nor will I be going back here for any service whatsoever Louis HabersaaT

I am very unhappy with the customer service my credit info was allowed to be used against my approval salesman went to ford got my info and utilized it to help another customer whom did not have my authorization customer got approved using my info yet they denied me to get vehicle for myself yes how in the world do you allow such a thing to happen and when I brought it to their attention finance dept apologized and stated it will not be on my credit well low and behold it is on my credit not knowing the salesman was a fraud yes Jonathan has now ruined my credit with the help of his colleagues I would not refer any one here unless you do not care about your credit I also reached out to higher management no reply I have text messages emails voicemails and all to prove I was taken advantage of and I will continue to fight

I would like to give a BIG thank you to Hugh Schiltz, for helping me with my purchase of a 2017 Dodge Ram 2500. He was very professional and answered any questions or concerns I had. This is my husband and I 5 vehicle that we have purchased from Tomball Dodge. We have always been treated with respect and like we are family with the staff. I met Winnie Suzanne Stacey at the new owners car clinic and she is a very nice person. Then last week I had my truck in for its first oil change and Howard Hunt was a pleasure to work with. While I was waiting for service department to get done with my truck, I walked back to customer relations and talked with Winnie Stacey and Julie Buck they are both very nice people to talk with. They both assured me that the service department would take good care of me and my truck.

Got an oil change from here in the summer time they never gave me back my keys for my tires. Got a flat in November went to the nearest Tomball dodge and they didn’t know what to do without a key- which they had lost. Told me to buy new ones for all four tires. I did not. Now I am missing 2/3 lug nuts on each tire. This was my first car and this is extremely dangerous if I were have not been told this I could’ve had my wheels roll off while I was driving. I will never get a car serviced or a car from here again. No one knows anything and there’s like a million people doing nothing. Still have not heard from a manager and eventually I will take matters into my own hands if I do not hear from them soon.

The worst equipment, installation and charged 3x the average price for the product than any other retailer. Customer service is not part of their vocabulary!

Tomball Dodge service department seem to run by their own unique rules. Usually, when a person drops off their car for service they expect it to be serviced in an appropriate order. After 6 hours for waiting for an Oil change we called and were told people who drop off vehicles for service take a lower priority to people who wait at the dealership even though they agree to have it ready in 2 hours Also we had a coupon for a oil change of which the service manager decided did not apply to him. Upon pressing the issue to the cashier (the only competent person to be found at this establishment) She corrected them that it did apply - a $50 dollar item which they were working hard to weasel out of. So Congrats Tomball Dodge - this is my 1st Dodge and my first visit to a Dodge dealership. I'm glad this is just a used car I bought for my son as now I know to take all my car buying and servicing elsewhere. Hard to believe you guys are owned by the same guys at Tomball Ford obviously you must be the second string.

I "purchased" a car from you guys at the end of March and was thrilled and satisfied with John Hayes at the time. On May 5th I was side swiped leaving a Wal-Mart and from that day I have been living a mightmare. I was contacted by a bank the weekend before mother's day and spoke with them and the weekend of mother's day I was informed that: A) my mother and I were both issued a SS # of dead people and that the car needed to be returned after being gone for a month, I was confused. I told JR that Friday the week of return that I had an accident and that it was in the shop and he immediately yelled and started playing the victim. I informed him that because of the circumstances if the victim role was to be played we could both put on that hat. At that moment I wished to never deal with him again. I had my mom call and she had the same reaction I had and he even put the phone down and had a whole conversation with someone in the background, she was furious so she hung up and called again and asked for his boss and that is when we got in contact with Julie. Things seem to be moving right along until we were leaving messages and they were going unreturned. On May 24th I received a call from Crown body shop and my insurance saying that She was concerned about where the check was located. I told them both that no one asked me for it and that I would drop it off the next day. I did and Daylen told me that per his conversation Julie said that Dodge was paying the 1000. I was relieved considering that I was told that Dodge was holding my deposit and would not return it, which was never explained to me by the way. I was sure that I would get my car today so that I can stop having to call in or pull my hair out trying to figure out how I would get to work. Only to find out that this is the exact opposite. Julie said she feels as if the 200 is being held hostage and I told her I feel the same way about my Milan. This whole experience leaves me to feel that I am being taken advantage of because I'm a woman or that no one simple cares about the customer. I just need some light shed onto this issue because it's getting out of hand. My lawyer will be on contact with you guys shortly but can you please explain to me how a customer went from being happy and excited to being taken advantage of?

Do NOT take or tow your vehicle here!!!! Manager couldn't find my car for hours and the service department returned my car so dirty with hand and greece marks all over my new Dodge Charger's tan seats!!!! I received the worst customer service from the receptionist to the service department. First I get a voice mail from Darrell stating that he can not find my vehicle. I never heard back from him I had to call back multiple times to determine where my vehicle was, every time I was transferred to voicemail. After many hours and phone calls on my end I was finally able to determine my vehicle was at the location and Ashley was my service manager. Ashley also knew the car was in there possession the night before because she stated that she tried calling me that night and left no voice mail, but apparently she did not put it in the "Q". Ashley had very poor communication I called and left her numerous voicemails, she would never return my calls. When I called multiple times and demand to speak to Ashley she will tell me "let me check on you vehicle and call you right back" a day and a half will pass and I hear nothing from Ashley. The service department had my vehicle for almost a week to determine the battery needed to be charged. This is unacceptable to have my vehicle for this amount of time to determine the battery needed to be charged. It was never communicated to me the amount of time my vehicle will need to stay in service, I had no means of transportation and no idea when I will be able to retrieve my vehicle. Once I picked up my vehicle I was very surprised to see a full department of workers in service because every time I would call the receptionist would only transfer me to Ashley or Paul. My vehicle had low tire pressure which should have been addressed and was completely filthy. I have tan seats and there are dirty grease hand and other marks all over. I spoke to the GM assistant and all she did was make excuses for the poor customer service and blame me for the dirty marks all over my vehicle. She said she will speak to Paul and call me back. Of course I still have not heard back and I was never able to even speak to the GM.

Tomball Dodge is certainly a better place because of Winnie S. She takes care of all of her customers needs . No matter how big or small the issue may be Winnie will take care of her customers. Making them feel like family is a gift most people don't have anymore. From the moment you walk in the door. Offering refreshments on a hot day or a cookie to take the edge off while waiting for a vehicle. If you want to go to a dodge dealership where you are treated right then you need to go to Tomball Dodge. I will be sure to tell others about Winnie.

I purchased a Jeep Cherokee with 8 miles on it on Aug 18th. The purchase of my vehicle was very easy and Ed Sanchez was fantastic to work with. However, I returned the vehicle to the service department about 1 week after. It took 1 week before the service department even bothered to look at the car. I got the car back and it wasn't fixed. I returned the vehicle on Aug 29th. I was giving a car rental from Enterprise Rental. After driving the car for 2 days, I noticed the registration had expired in January 2016 (yes that is 8 mths). When I contacted Enterprise, they told me to drive the vehicle to them and they had the tags. When I took the vehicle back, I demanded a different vehicle. I have now had this car so long that the tags are expired again. And I have not been contacted by Enterprise to resolve this issue. Now back to my car.....It took a week before David Gomez contacted me and then he told me that the service department drove another Jeep Cherokee with the same options and that the noise I was hearing was a standard noise on the vehicle I purchased. Funny out of all of the vehicles I have purchased or driven, I have never heard this noise. When I protested, he asked me to come in and drive the vehicle with a service technician. I did the next morning. When I got into my vehicle, I noticed that they service technician who supposedly had drivin my car only put about 2 miles on it and diagnosed it was a standard noise...hmmm. So Phillip was very nice and we were able to hear the noise. I waited 3 days for David to contact me after that and he told me that they were referring my car to the "quite noise department" and he would like me know. (Is there really a quite noise department or is he just full of it?) I advised him that I was going out of town and would be in contact on Monday. Yesterday, I contacted everyone at the dealership with a title. I did receive a call from someone named Eric. However when I called for Eric seems he goes by many names....not sure if he can or will be of any help since I haven't heard back from him either. I did receive a call from David late yesterday afternoon and he advised me that the dealership was opening a ticket with Chrysler. Again this morning, I have tried to contact anyone who would listen and seems everyone is hiding behind voicemail. I finally was able to speak to Howard. Howard is the first person who seemed like he had some compassion and might want to work to help me resolve this issue. So here I sit. A car payment due on Sept 18th for a vehicle that has been in the shop for 3 weeks and Tomball Dodge cannot resolve the issue. If they have tried I have not been informed as to what has been done to begin to resolve the issue. I get "made up" answer so that David can put a check mark on a form that he has contacted me.

Customer service is unacceptable. Dropped truck off for brake repair - on a job not done right by them initially and fuel filter replacement. 1. Check was very slow. 2. At 5 pm no status on the truck received. Called and left message with service advisor, Nick. He never called back. (Same issue with him the previous time we took the vehicle!) 3. Drove to the dealer to learn they never touched the truck. Understand the mechanics being swamped but the advisor not contacting us is unacceptable especially upon walking in there was one service advisor playing on his phone and two others gossiping. 4. The next day - they still did not get to the truck! M Two and half days later they "fixed" it. They left a cap off the wheel and didn't reset the warning fuel filter replacement indicator so another trip back was required!

First sales person to meet me was Sunny. Sunny came to America, now needs to learn our culture and southern hospitality. Few months later I give them another chance. I get the misfortune of getting John Bynum. I provided the important list of components I want in my new or used car. ■SUV ■Payment as close to $400, nothing down ■Leather ■Large display screen for Navigation would like Back Up Camera as well This conversation was over the phone. I went online and completed my credit app, and shortly there after received an eMail from him that he was my sales rep. He sent me a pic of a beauttiful Jeep that said would fit the deal. Another day goes by, I call him and he starts telling me about a Chrysler 200, it has everything on my list, and large rebates that helps with nothing down, but assures me it has everything else I want, come see it. He explained it was a car they need to get rid of, its the end of the month, and they had to purchase it themselves as a dealer purchase to meet their numbers...so it is a new, used car and they could make me a good deal on it due to them needing to move it and it's the end of the month. We end the call, I go look up the car and its not what I thought it was, and would consider it, so I text him back a few hours later, and after a week goes by, John hasn't replied to texts nor calls. I finally reach him and he just tells me 'we aren't going to be able to help you, you need a co-signer, and or a lot more down'. Hunh??!! #%=×_£¥%=× I learn John never even bothered with going to Sales manager for running my numbers to the various banks etc...he blew me off. Calls nor texts are returned for over a week. I get a hold of Jeff the sales manager who was disappointed and wanted to help turn my experience around. He placed Johnathan in sales on my case. Johnathan immediatly walks me outside to the Chrysler 200. I asked to see the SUV / Jeep John and Jeff said would work, and he took me to look at a basic Dodge Journey, not Jeep. Display was small, no leather etc... Johnathan starts talking to me about the Chrysler 200, we go back to the front door where it sits and we test drive it. I check out the back up camera, as I have never had one. Johnathan hits buttons on the display chatting about the radio, the phonebook, text messaging etc... I never ask about navigation as I was told the car has it, and I have had navigation in my previous cars. I like the one in my friends Dodge, and just want to get a large display. Leather and tint are 'thrown in' to meet the promises of the original requests, with $500 down. Johnathan brought Shane with after market sales over because we wanted leather and tint. Shane was all cool and *** smug even. No problem, he would order leather the next morning, work could be done in a matter of a couple of days, all the next week. Car was purchsed on a Thursday night, making leather order Friday, and expected work done the following week. We drive the car home at 9:30pm. I can't get the navigation to work, and its late, I go to bed with the manuals and my smart phone internet..... everything indicates the car has navigation, but I can't figure out the menu to get it to launch. I contact Johnathan via text the next day and ask him 'how do I get the navigation to launch?' He replies 'it doesn't have navigation'. Hunh??!! %£¥%÷×_& I said yes it does, John said it does, everything I am reading says it does.... He say's 'it costs extra' and the dealership has to activate it. Hunh??!! *^#!÷=£¥_%= I tell him I want to return the car. We eventually decide on 'splitting' the cost, at $350 from me. I feel played, I feel that I have been misled and screwed over. Its a week later and first check in with Shane he states the leather is on back order due to Christmas sales, and now due to people getting tax returns.... When asked how far back order would be he said he didn't know but it could be a day. He then said 'you wanted factory match right?' Noooo.... I want the tan cloth seats recovered in leather to match the black console. The tint is supposed to be as dark as legally permitted, and we paid extra for the windshield strip. I just want to return the car, that has been sitting in my garage for a week now.